Full review
What ReadyConnect Concierge is
ReadyConnect Concierge is Realtor.com's broker-to-broker referral service, previously known as Opcity. Consumer Success representatives contact online inquiries, ask about intent, location, timing, price range, and preapproval, then send a claim alert to compatible agents. The first eligible agent to claim is connected to a concierge representative and introduced to the consumer on a live call.
This is meaningfully different from receiving a name and phone number in a spreadsheet. The service attempts to make contact first and hand off a person who is willing to speak now. Realtor.com also provides a Referral Manager app and broker dashboard for claiming opportunities, maintaining pipeline stages, and monitoring agent performance.
Fees and economics
The public ReadyConnect page promises no sign-up cost, no annual fee, and no charge for opportunities that do not close. Realtor.com does not publish a current nationwide referral percentage. The actual rate may depend on the agreement, market, transaction, or brokerage relationship, so any fixed figure from an unaffiliated article should be treated as an estimate rather than a current contract term.
Before signing, ask for the percentage, the commission base used to calculate it, the duration of the referral obligation, rules for repeat transactions, and how dual representation is handled.
How it works
- A consumer submits an inquiry on Realtor.com or another lead source used by the program.
- A concierge representative rapidly calls and screens for motivation, timing, location, budget, and financing readiness.
- Matching agents receive an SMS or app alert. The fastest eligible claim moves into a three-way live introduction.
- The agent manages follow-up and pipeline updates. Performance history and consumer preferences influence future matching.
- If a referred relationship closes, the participating brokerage pays the contracted referral fee.
Who it is best for
- Agents who can answer instantly: Claim speed is central to the model, and a consumer may already be holding for the introduction.
- Brokerages with coverage: A group of responsive agents can cover more hours and locations than a solo agent.
- Agents comfortable with internet-lead nurture: Screening improves intent, but not every transfer is ready to transact immediately.
- Teams that coach from data: The admin dashboard can expose claim behavior, pipeline health, and conversion performance.
Strengths and watch-outs
What stands out
The live introduction reduces the hardest part of many online leads: getting the consumer to answer. The post-pay structure limits cash risk, and the agent can decide whether to attempt a claim rather than purchasing a fixed territory of unknown demand.
What to scrutinize
Speed creates operational pressure. Alerts can be competitive, lead volume is not guaranteed, and agents must be ready to take the call. The provider's public conversion comparison is based on its own internal data, so use your brokerage's actual close rate and net commission to judge ROI.
Referral Model verdict
ReadyConnect is a strong fit for agents who treat a live alert like an inbound phone call, not a lead to revisit later. Its largest transparency gap is price: the pay-at-close model is clear, but the percentage is not public. The agreement, not an industry estimate, should drive your profitability calculation.
Research reflects public provider materials available on September 19, 2026. Contract terms control.